FAQ category: Support & Service

Werlatone provides engineering-level support before and after purchase, including: Our team works directly with customers to ensure optimal performance and reliability.

If your product is not performing as expected:  

Yes. All Werlatone products are covered by a standard one-year warranty against defects in material and workmanship. Extended warranty terms may be available upon request.

Yes. Werlatone ships worldwide in compliance with U.S. export control regulations. International customers are responsible for duties, taxes, and import fees.

Werlatone ships via: Shipping costs are based on package size, weight, destination, and carrier preference. Costs are quoted with your order.

Define your requirements first: Our sales and engineering experts will recommend the best model for your application.

Yes. Many of our products are built to meet MIL-STD requirements, including: For projects requiring full MIL compliance, please consult our engineering team.

Yes. Custom RF solutions are a core part of Werlatone’s business. Our engineering team develops high-power, broadband, and mission-critical components to meet specific electrical, mechanical, or environmental requirements.

Lead times depend on: Standard models may ship sooner, while high-power or custom designs require longer build times. Lead time is confirmed at quotation.

Werlatone accepts: New customers may be asked to provide trade references to establish account terms.

You can place an order by contacting Werlatone directly at sales@werlatone.com or calling our sales team. We will provide a formal quotation prior to order acceptance, and purchase orders can be submitted via email.